Terms of service

Last Updated: 30 August 2026

Welcome to Bedwal Art Jewels. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General

This website is operated by Bedwal Art Jewels. Throughout the website, the terms “we,” “us,” and “our” refer to Bedwal Art Jewels.

By using our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our applicable policies.

If you do not agree with these terms, please do not use our website.

2. Products & Product Information

We make every effort to display our jewellery products, images, colours, sizes, and descriptions as accurately as possible.

However:

Actual product colours may vary slightly due to lighting, photography, and screen settings.
Minor variations in finish or appearance may occur.
Product availability may change without prior notice.
We reserve the right to correct product information, pricing, or availability errors.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify prices, offers, discounts, or product availability at any time.

The price applicable to your order will be the price displayed at the time of checkout.

4. Orders

When you place an order, you agree to provide accurate and complete information, including:

Full name
Delivery address
Mobile number
Email address
Payment information, where applicable

We reserve the right to accept, reject, cancel, or limit an order at our discretion, including in cases of incorrect pricing, suspected fraudulent activity, product unavailability, or incorrect customer information.

5. Payment

We accept online payments through the payment methods available at checkout.

Cash on Delivery (COD) may be available only for selected orders and locations.

Where COD is offered, customers may be required to pay 50% of the total order value online in advance to confirm the order. The remaining 50% will be payable at the time of delivery.

If COD is unavailable for your order or location, 100% online payment will be required before dispatch.

6. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe shown at checkout or communicated to the customer.

Delivery times may vary due to:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Unforeseen circumstances
Incorrect or incomplete address information

Once an order has been handed over to the courier, delivery timing may be outside our direct control.

7. Order Cancellation

Cancellation requests must be made before the order is shipped.

Once an order has been shipped, cancellation may not be possible.

For COD orders, cancellation after dispatch may result in the loss of the advance payment, subject to our review.

8. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Customers are required to record a continuous video while receiving and unboxing the package.

This video may be required as proof for claims involving:

Damaged products
Wrong products
Missing items
Defective products

Please keep the original packaging until you have completely checked your order.

9. Jewellery Care

To maintain the appearance and quality of your jewellery, we recommend:

Keeping jewellery away from water and moisture.
Avoiding direct contact with perfume, cosmetics, lotions, and chemicals.
Storing jewellery in a dry place.
Keeping pieces separately to avoid scratches or tangling.
Handling jewellery carefully.

Damage caused by improper use, storage, or handling may not be covered under our return or replacement policy.

10. Intellectual Property

All content on this website, including but not limited to:

Product images
Product descriptions
Brand name
Logo
Graphics
Website design
Text and other materials

is owned by or licensed to Bedwal Art Jewels and may not be copied, reproduced, modified, distributed, or used commercially without our prior written permission.

11. Prohibited Use

You agree not to use our website:

For any unlawful purpose.
To commit fraud or engage in fraudulent transactions.
To provide false or misleading information.
To interfere with the security or operation of the website.
To copy or misuse our content or intellectual property.
To attempt unauthorized access to our website or systems.

12. Limitation of Liability

Bedwal Art Jewels will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical issues, strikes, or other unforeseen events.

Our responsibility relating to a product or order will be limited to the remedies available under our applicable policies and applicable law.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics services, or other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you agree that we may process the information necessary to fulfil your order, provide customer support, process payments, and provide our services.