Shipping policy

Last Updated: 30 August 2026

At Bedwal Art Jewels, we carefully pack every order to ensure your jewellery reaches you safely and securely. We currently offer shipping across India.

1. Shipping Availability

We ship orders to serviceable locations across India.

Delivery availability may depend on the courier service and the delivery address provided at checkout.

2. Order Processing Time

Orders are generally processed and dispatched within 2–4 business days after successful order confirmation and payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festivals, new launches, or high-order periods, processing may take slightly longer.

3. Delivery Time

After dispatch, orders generally take approximately 3–7 business days to reach the customer, depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional delivery time.

Estimated delivery time = Order Processing Time + Courier Transit Time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number/link through your registered email address, phone number, WhatsApp, or other available communication method.

You can use the tracking information to check your shipment status.

6. Cash on Delivery (COD)

Cash on Delivery may be available only for selected orders and locations.

Where COD is available, customers may be required to pay 50% of the total order value online in advance to confirm the order.

The remaining 50% will be payable at the time of delivery.

If COD is unavailable for your order or location, 100% online payment will be required before dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Valid mobile number

Bedwal Art Jewels will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address or failed delivery caused by the customer.

8. Delayed Delivery

Although we work with trusted courier partners, delivery times may occasionally be affected by circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Natural disasters
  • Transportation disruptions
  • High-volume periods
  • Remote locations
  • Government or regulatory restrictions

We will assist you in tracking delayed shipments, but we cannot guarantee delivery on a specific date unless explicitly stated.

9. Damaged Package

If the package appears damaged, opened, or tampered with at the time of delivery, please record a continuous video while receiving and opening the package.

Do not discard the packaging.

Please contact us as soon as possible with:

  • Order number
  • Complete unboxing video
  • Clear photographs/videos of the package
  • Clear photographs/videos of the product

This information may be required to process a damage or delivery-related claim.

10. Unboxing Video Requirement

Customers are strongly required to record a continuous, unedited video while receiving and unboxing their order.

The video should clearly show:

  1. The sealed package.
  2. Shipping label/order details.
  3. The complete opening of the package.
  4. All products received.
  5. Any damage, missing item, or other issue.

The unboxing video may be required as proof for damaged, defective, wrong, or missing products.

11. Failed Delivery / Returned Shipment

If an order is returned to us because of:

  • Customer refusing delivery
  • Incorrect address
  • Incorrect phone number
  • Customer being unavailable for repeated delivery attempts
  • Failure to accept the shipment

additional shipping charges may apply for re-dispatch.

For COD orders, the 50% advance payment may be non-refundable in cases where the order is returned because of customer refusal or failure to accept delivery, subject to our review and applicable law.

12. International Shipping

At present, Bedwal Art Jewels ships within India only, unless international shipping is specifically offered on the website.

13. Contact Us

For shipping-related questions, tracking assistance, or delivery issues, please contact us:

Bedwal Art Jewels
Email: bedwalartjewels@gmail.com

When contacting us regarding an order, please provide your Order Number.

Important Notice

Please record a continuous video while receiving and unboxing your package. Keep the product and original packaging safe until you have completely checked your order.

Thank you for choosing Bedwal Art Jewels. ✨