Refund policy

Refund Policy

Last Updated: 8 October 2026

At Bedwal Art Jewels, we want you to have a smooth and satisfying shopping experience. Please read this Return and Refund Policy carefully before placing your order.

1. Return Window

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return:

The product must be unused and unworn.
The product must be in its original condition.
Original packaging, tags, and accessories must be included.
The product must not be damaged, altered, or used.

Return requests made after 7 days from the date of delivery may not be accepted.

2. Return Shipping Charges

For a normal or voluntary return, the customer is responsible for the return shipping charges.

Bedwal Art Jewels does not provide free return shipping for change-of-mind returns, incorrect product selection, or other customer-initiated returns.

However, if you receive a wrong, damaged, defective, or incomplete product, please contact us as soon as possible. If the claim is approved after verification, we may provide an appropriate resolution, including a replacement or refund.

3. Unboxing Video Is Mandatory

For your protection and to help us verify delivery-related issues, customers are required to record one continuous, unedited video while receiving and unboxing the package.

The video should clearly show:

The sealed package before opening.
The shipping label and order details.
The complete unboxing process.
The product and its condition immediately after opening.

For claims involving a damaged, wrong, defective, or missing product, the complete unboxing video may be required as proof.

Claims submitted without proper unboxing evidence may be difficult to verify and may not qualify for a replacement or refund.

4. Damaged, Defective, Wrong, or Incomplete Product

If you receive a damaged, defective, wrong, or incomplete product, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the product
Complete unboxing video
A clear description of the issue

After reviewing and verifying the claim, we will determine the appropriate resolution and, where applicable, provide a replacement or refund.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, subject to applicable payment-processing timelines.

Return shipping charges paid by the customer for normal/voluntary returns are non-refundable.

For COD orders, any refund of an eligible amount will be processed according to the applicable refund terms and payment method used for the order.

6. Non-Returnable Conditions

A return may not be accepted if the product:

Has been worn or used.
Has been damaged after delivery.
Is missing original packaging, tags, or accessories.
Has been altered or tampered with.
Shows signs of misuse.
Is returned after the 7-day return period.
Does not meet the eligibility requirements of this policy.

7. Order Cancellation

Orders can be cancelled within 15 minutes of placing the order.

After the 15-minute cancellation window, cancellation may not be possible, particularly if the order has already entered processing, packing, or fulfillment.

8. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders and serviceable locations across India.

Where COD is available:

20% of the total order value must be paid online in advance to confirm the order.
The remaining 80% will be payable at the time of delivery.
The order will be confirmed only after successful receipt of the 20% advance payment.
COD availability may vary depending on the product, order value, delivery location, or courier service.
If COD is not available for a particular order or location, 100% online payment will be required before dispatch.

For COD orders cancelled after processing, refused at delivery, or returned due to failure to accept delivery, incorrect/incomplete address, or repeated failed delivery attempts, the 20% advance payment may be non-refundable, subject to review and applicable law.