Refund policy

Last Updated: 30 August 2026

At Bedwal Art Jewels, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Window

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • Original packaging, tags, and accessories must be included.
  • The product must not be damaged, altered, or used.

Returns requested after 7 days from delivery may not be accepted.

2. Return Shipping Charges

For a normal/voluntary return, the customer is responsible for the return shipping charges.

Bedwal Art Jewels does not provide free return shipping for change-of-mind returns, wrong selection, or other customer-initiated returns.

However, if you receive a wrong, damaged, defective, or incomplete product, please contact us as soon as possible. If the claim is approved, we may arrange an appropriate resolution, including replacement or refund.

3. Unboxing Video Is Mandatory

For your protection, customers are required to record a continuous, unedited video while receiving and unboxing the package.

The video should clearly show:

  1. The sealed package before opening.
  2. The shipping label/order details.
  3. The complete unboxing process.
  4. The product and its condition after opening.

For claims involving a damaged, wrong, defective, or missing product, the unboxing video may be required as proof.

Claims without proper unboxing video may be difficult to verify and may not be eligible for a replacement or refund.

4. Damaged or Wrong Product

If you receive a damaged, defective, wrong, or incomplete product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Complete unboxing video
  • Description of the issue

After verification, we will review the claim and, where applicable, offer a replacement or refund.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, subject to applicable payment-processing timelines.

Return shipping charges paid by the customer for normal returns are non-refundable.

6. Non-Returnable Conditions

A return may not be accepted if the product:

  • Has been worn or used.
  • Has been damaged after delivery.
  • Is missing original packaging or accessories.
  • Has been altered or tampered with.
  • Shows signs of misuse.
  • Is returned after the 7-day return period.

7. Order Cancellation

Orders can be cancelled within 15 minutes of placing the order.

After the cancellation window expires, cancellation may not be possible, particularly once the order has entered processing or fulfillment.

8. Cash on Delivery (COD)

Cash on Delivery may not be available for all orders or locations.

Where COD is offered, a 50% advance payment may be required online to confirm the order. The remaining 50% will be payable at the time of delivery.

If COD is not available for your order, 100% online payment will be required before dispatch.

9. How to Request a Return

To request a return, please contact us at:

Email: bedwalartjewels@gmail.com

Please include your Order Number, reason for return, and relevant photographs/videos.

10. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, contact:

Bedwal Art Jewels
Email: bedwalartjewels@gmail.com

We reserve the right to review each return, refund, replacement, and damage claim individually in accordance with this policy and applicable law.

Thank you for shopping with Bedwal Art Jewels.
Timeless Jewellery. Elegant Moments. ✨